In a salon, which describes cross-selling?

• A. Suggesting a higher-priced service.
• B. Offering a bundled or related product or service.
• C. Refunding a service.
• D. Discounting a service to attract new clients.

Answer: (B)

Cross-selling in a salon means offering something that complements the service the client is receiving, such as a bundled or related product or additional service that fits well with their needs. This approach adds value and convenience for the client while increasing overall sales, because you’re addressing an allied need rather than just pushing a more expensive option. For example, after a haircut you might suggest a conditioning treatment or a take-home hair-care product that supports the result. It’s not about refunds, discounts, or simply upselling to a higher-priced service—those are different tactics.